Hospital Hospitality House of Saginaw

Helping a Non-profit Extend Its Hospitality Beyond the Front Door

Services

Development, Custom Design, Website

Industry

Non-profit

Hospital Hospitality House of Saginaw is a nonprofit that provides lodging and care to families, caregivers and patients receiving treatment away from home.

Challenge

For guests navigating emotional moments, every interaction matters. HHH needed a website that could serve as a steady, welcoming guide that offers clarity, warmth and easy access to resources for both families and supporters.

Goals

Design a comforting, easy-to-use website that reflects the heart of the organization
Help visitors quickly find lodging details, service info, and ways to connect
Strengthen storytelling for donors, volunteers, and partners
Create a responsive platform accessible from hospital rooms or waiting areas
Increase visibility to reach more families in need

Process

Discover

Brainstorming Initial Research Stakeholder Interviews Competitive Analysis Road Map User Interviews

User Research

Solution Architecture Functional & Non-Functional Specifications Performance Criteria Infrastructure Cost Analysis Heuristic Design Test Planning

Plan & Design

API Design Database Modeling Front-end Development Back-end Development Unit testing

Development Sprint

Manual Testing Client Feedback Stress Testing

Test

System Updates Code Maintenance Website Updates

The Hiero team was great to work with! From totally redoing our website, to creating a new logo for our organization as well as one for our annual fundraiser, to designing letterhead, envelopes, and business cards. They got everything back to me quickly, listened to all of my feedback, and answered all of my questions! I'd recommend them to anyone else looking for design work in the GLBR!